Disney has a reputation for giving the best customer experience. One of the things Alan did when he visited the Disney Resort in Honolulu, Hawaii was to look for faults. The place is almost perfect.
This gives a great lesson in business. That is to focus on the finer details of your business.
In this podcast, you are going to learn how to give your customers the best experience and how it can benefit you. You will learn how to model Disney customer experience and implement it to your business. Lots of tips and actionable steps, be sure to pay attention to this one.
These are some insights that you are going to learn:
01:10 – Why people should think about giving customer experience
02:50 – The power of word of mouth
03:30 – Benefit of focusing on the finer details
06:30 – How the resort was designed to give experience
07:15 – How to inject storytelling into your business
08:00 – First question to ask to get started on giving the best customer experience
09:30 – How the Disney staffs treat their customer and why you should model that too
10:30 – One mistake with most designs now
11:45 – How you should treat your existing customers
15:20 – How to design to make a better customer experience
16:43 – How most business-owners thinks and why you should avoid that
18:00 – Suggestions to improve customer experience
20:30 – Packaging lessons from Apple and how it impact people’s perceptions
21:35 – What you can learn about the IKEA store
25:50 – Alan’s action tip that you can think about today
32:00 – Greg’s action tip to improve your customer experience
Be sure to put away all distractions and put on your headphones!